"I am upset that DART were unhelpful"

About: Devon Access and Referral Team (DART)

(as the patient),

Last month went to see my GP with pain in my right ear and balance problems. My GP referred me not an ENT clinic. On receipt of the letter from my GP I contacted DART with the code and password to make an appointment.

I was disappointed with the disgraceful response from DART who told me no appointments we available at any of the six local hospitals, nor could they tell me when an appointment maybe available.

Later that day I received a further letter from my GP with the referral information – this asked for a urgent appointment within two weeks for investigation of suspected head and neck cancer.

In view of the severity of the possible diagnosis I took this up with a private organisation who instantly referred me to Mount Stuart Private Hospital where I was seen the following week.

I am upset that DART were so unhelpful.

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Responses

Response from Gemma Smith, Project Support Manager - Devon Referral Support Services, Devon Access & Referral Team (DART)

Dear ‘Quiz910’,

Apologies for the delay in responding to your comments, thank you for taking the time to share them with us and I can only apologise that you felt DART were unhelpful in this instance. From reading your story I cannot be sure what has happened here and I would like the opportunity to look into this further for you.

Please can you contact me with some more information about your referral on 01626 883712 or cab.helpdesk@nhs.net. I work from Monday to Friday from 9am until 5pm.

Kind regards

Gemma Tremlett

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