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Kind and thoughtful staff

Posted By Sweet880

"Kind and thoughtful staff"

About: Scott Hospital

(as the patient),

Staff at Scott Hospital, Plymouth were kind and thoughtful. Explained what they were and why they were doing tests.

Some receptionists were not very helpful with next steps after we had had the tests. Perhaps this could be detailed to them.

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Responses

Response from Mary Anderson, Senior Quality Facilitator, University Hospitals Plymouth NHS Trust 11 years ago
Mary Anderson
Senior Quality Facilitator,
University Hospitals Plymouth NHS Trust

Submitted on 15/04/2013 at 09:42
Published on Care Opinion at 15:06

Good morning

Thank you for your posting and I am pleased to note that overall, you found the staff at Scott kind and thoughtful in the way they explained investigations and why they were requested. However, I note your comments regarding reception and that you feel there could have been more assistance with signposting.

If you would like to speak to me, please do not hesitate to contact me on 01752 439751 to discuss. In the meantime, please can I reassure you that your feedback will be shared with the team.

Kind regards

Mary

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