"Total disorganisation and poor communication"

About: St Mary's Hospital (Manchester)

Anything else?

I was recommended to go to St Marys by a number of people. Unfortunately my experience so far has been terrible without recieiving any treatment. Letters sent to the wrong address meant that i attended an appointment which was cancelled and the receptionist insisted that I must have lived at the address the letter was sent to! Extremely rude.

Today I have contacted the hospital again after attending an appointment on the 26th March to learn that I have been referred but that the letter 'has still to be typed' as they are behind. Only then will they be able to make an appointment rather than to undertake a consultation. I had to rpovide the hospital with reports which it is apparent that they have not read.

Dreadful communication and rude staff so far.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

We are very sorry to receive your comments and concerns via the NHS Choices/Patient Opinion website about your experiences during March and April 2013. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by emailing pals@cmft.nhs.uk they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from St Mary's Hospital

We are very sorry to receive your comments and concerns via the NHS Choices/Patient Opinion website about your experiences during March and April 2013. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about his. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by emailing pals@cmft.nhs.uk they will be happy to discuss this with you. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story