About: Sunderland Royal Hospital

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I have just attended the new Hematology /cancer day care unit last month for treatment .

Once again i am left disappointed and baffled at the behavior of certain nurses .

After my treatment i asked for a new appointment card , the nurse that gave me it just shoved it abruptly in my face without saying a word and stood there until i accepted it then walked away , this appeared very rude and unnecessary behavior .

Just for reference , try saying ' There's your new appointment card Mr ?'

instead of appearing rude and ignorant .

Can i add this was just one nurse who does always seem moody anyhow , some of the nurses are very polite and nice .

The cancer ward is not the place for this type of bad mannered / rude behavior by staff or anyone else ,you need to remember what illness people have who attend here so they may not appear to be on top of the world , but you are paid to do a job and should do it well or maybe go to another ward .

No one is asking anything out of the ordinary just normal politeness will do .

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Response from Sunderland Royal Hospital

Many thanks for your comments, we are sorry to hear about your recent experience on the Phoenix Unit. As an organisation we aspire to the highest standards of professionalism at all times, and if you feel this has not been the case in your experience we would be keen to hear from you so your concerns could be fully investigated. Please contact us at corporate.affairs@chsft.nhs.uk and we would be pleased to hear from you.

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