"The hospital looks very clean ..."

About: Torbay Hospital

(as the patient),

What I liked

The hospital looks very clean and for the most part modern.

nursing staff were aware and sympathetic to less mobile patients, giving plenty of time to those suffering mobility problems.

appointment times were fairly good with minimal hanging around.

What could be improved

I fully understand the ever increasing work load and time pressure put upon the doctors and consultants but feel that both should be made more aware of confused patients and those patients that find it very difficult to communicate their problems in such a short space of time allotted to out patient appointments.

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Responses

Response from Torbay Hospital

We are very glad to hear that you feel that staff are aware of mobility needs. We agree that it is also important to recognise that extra time may be needed when people find communicating difficult under time pressures. We are passing your comments on to help improve the quality of the service we offer. Thank you for your trouble, giving us your feedback. We always welcome feedback through our own website http://www.sdhct.nhs.uk/contactUs/

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