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"Visiting my husband."

About: Sunderland Royal Hospital

(as a relative),

I had to call in to see my husband this morning to take a change of clothes etc, this was, I accept, out of normal visiting hours as I have a very sick son in the Freeman. This was the only time I could get there.

I was approached by a woman who asked me to leave as the ward was for male patients and they were going to start washing - this would have been fine as I hadn't planned on staying but her attitude and the way she spoke to me was shocking.

We have had so much in the news about patient care - treating patients and visitors with respect - this is sadly lacking in a lot of parts of the NHS that I have experienced in the past year.

If things are to change, it needs to start with the attitudes of everyone that works in the wards.

I accept that this is a very stressful job, I have seen both sides, but if I had the same attitude - I work with stoma patients - I wouldn't last 5 minutes.

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Responses

Response from Sunderland Royal Hospital 11 years ago
Sunderland Royal Hospital
Submitted on 15/04/2013 at 14:08
Published on nhs.uk on 06/01/2014 at 08:00


Thank you for your response. We are sorry that you were spoken to in this way at our Trust and would be grateful if you could contact us a corporate.affairs@chsft.nhs.uk so that we can identify the area which you are referring to.

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