"My dad was on allerton ward, the ..."

About: Torbay Hospital

(as a relative),

What I liked

My dad was on allerton ward, the care was, in my opinion less than average , i was actually going to say what i think you could do to improve your nursing care on the ward but it would take too long and i believe it would be quicker if i came onto the ward to teach some of your trained staff how to speak to relatives without them being condecending. The auxilliary nurses are brilliant and having spent a few weeks on the ward on a daily basis they are your most valuable asset. I waited one whole day to speak to a doctor about my dad and after waiting 8 hours no one turned up, so inmy opinion your ward performs on a less than adequate level, and as a footnote this is only one of several instances that i have of inadequte care of my father

What could be improved

everything on allerton ward

Story from NHS Choices

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Response from Torbay Hospital

We are very sorry indeed to learn of your concerns. We would always encourage people to raise any concerns at the time, with the Ward Manager or the Matron. As you would like to speak to our trained staff, we would like to invite you in to meet with them. As we do not have access to your contact details, could we ask you, please, to contact our Patient Services Manager, Fin Heath, on 01803 654850, who can arrange the meeting for you.

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