"Collapsed in pain at paignton zoo"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance Torbay Hospital / Accident and emergency

(as the patient),

I had collapsed with severe abdominal pain at Paignton Zoo. Paramedics were called and the first one came by car. He was extremely nice and thoughtful and gave me pain relief straight away. I was then taken to a&e by an ambulance. I was told I had to wait in the minors area but I would continue to have gas and air as pain relief. Within 20 minutes I was called in by a lovely nurse who took my details and asked what had happened. I was also pushed into the room by wheel chair rather than made to walk. I was then called into the Majors part of a&e where I was seen by a lovely doctor and was given more pain relief. He then admitted me to a ward where they also treated me very well. All in all I had a lovely experience at this hospital

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi sljbabeszx

I hope you are feeling better.

Thank you for sharing your story - it is excellent to hear that our staff provided you with good care. I will share your feedback with our staff who, I'm sure, will really appreciate your comments.

Thank you again


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Response from Torbay Hospital

Dear patient We were very pleased to hear about your recent positive experience with both the Ambulance service and our Hospital. Staff appreciate hearing about patients’ experiences and your feedback will be shared with those concerned. thank you for taking the time to provide these comments. South Devon Healthcare NHS Foundation Trust

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