"Numerous calls, letters, cancelled appointments and complaints. "

I've only just heard of this site. I wish I'd heard of it sooner.

I was originally referred from the ERI in December 2010 with rectal bleeding (general surgery/colorectal). It has taken this long to progress and get something done.

I have had to make numerous calls and have written letters over the last 2 years - actually far too many to describe here, had appointments cancelled or just not made by what I feel have been unhelpful and distant clerical staff.

My last letter of complaint to NHS CE Mr Davidson hasn't been answered yet and this is from December last year (apart from a "we'll be in touch" letter) - 5 months in total.

All-in-all, I feel this is a dismal service from the Western. I can't think of one good thing in all this time.