"Orthopaedic fracture clinic"

About: Medway Maritime Hospital

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I broke my ankle begining of December and because orthopaedic ward too busy, placed in surgical ward. Care from orthopaedic staff appalling alrhough ward staff very helpful. Put on operation list 3 days running and not until I became very distressed did a doctor visit me and arrange operation. No visits from doctors on ward too review my condition unlike all other patients.

Infection found in wound on one side after being discharged and, after plaster room reported infection had a surgical strip placed on it. Had too return to plaster room each week to have cast removed and another antiseptic strip placed on wound. Plaster room staff were excellent, pity they do not carry out all the out patient treatment.

Visit's to clinic were horrendous, before clinic started, the delay of 30 minutes sign would go on door, all patients very agitated, after if we are late arriving, we are instantly told will have to make another appt.

Am unfortunate to still have to attend out patients but still have the infection which according to first doctor I saw had cleared up. Am lucky enough to be seeing district nurses now, but the would taking a very long time to heal.

Have put in a complaint about treatment, but obviously treatment I received bears no resemblance to the "recollection" of the staff involved. When I was first admitted to hospital and was disregarded in the ward visits, everyone I spoke to, told me the orthopaedic doctors were the worst in the hospital, that has unfortunately proved to be true.

There was only one pleasant and polite doctor, so if you are treated by anyone, you would hope it would be him.

Once again I reiterate my opinion that the Medway hospital service, apart from a few single people and departments is absolutely disrgraceful.

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Responses

Response from Medway Maritime Hospital

I am very sorry to hear about your experience of using orthopaedic services. Care in this case has not met the standard we wish to deliver so thank you for your feedback which has been passed onto the relevant managers, so these concerns can be addressed. Please contact me if you would like to discuss these issues in more detail.

It is good to hear that you found plaster room staff excellent, they will appreciate your feedback too.

Stephanie Parrick

Senior Operational Manager for Trauma and Orthopaedics

Email: stephanie.parrick@medway.nhs.uk

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