"Hospital feedback."

About: Good Hope Hospital

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Brought my 6 month old son into a&e, with difficulty breathing, slight temp and he could not keep fluids down and signs of croup. After being left waiting for 3 n half hours was eventually seen by a doctor who listened to his chest over his clothes and said his chest was clear n he was diagonsed with croup. Told to go home give him calpol bt if he gets worse to come bk in.

Later that evening his breathing and coughing got a lot worse. Came back into hosp to be told yes it is definantly croup, ear infection, ulcer in his throat and sore throat. He would like him to be referred to a pediatrician to check him over (brilliant we are getting somewhere) saw the pediatrician after waiting an hour or 2. Peditrician then did a full body check confirmed it was croup, slight ear infection, ulcer and swollen tonsils. Gave some steroids and sent home and was told it will clear it within 12hrs bt if it does return we have an open pass to the childrens ward to get another dose of steroids. (Brilliant again no complaints)

The following day symptoms were better not gone, but better.

The next morning baby woke again sounding wheezy, cough was a hell of a lot worse was having really bad coughing fits which the seal/dog bark noise had come back. Was gasping for breath when taking his bottles. Rang Childrens ward who said come straight in.

After waiting 4 hours to see a doctor a sister came in and said yes croup I will get the doc to sign off the steroids. Doc then came in and said its not croup its viral there's nothing we can do so you can go home. We then questioned the doctor as she had not even checked him over we asked about the ear infection, ulcer etc and was told again no he will be fine it is just viral. Another doctor had then come in and we questioned her again and said she had not checked him. We had said 2 different docs had diagnosed croup and she just dismissed this spoke to us like we should not question her ability as she is the doctor. The doc again told her well she needs to check him. She rushed out came in did a quick check and said no its viral you can go. Left the room grabbed her coat had a quick chat to her colleagues and said I will see you tomorrow. By this time we was infuriated, our child was unwell in distress in pain and all she was thinking about was goin home. We packed up our stuff and said we shall take our child to heartlands or the childrens. People in the ward were horrified the way we were spoken to. We then tried to leave bt was told we cannot leave until we receive our discharge notes which we were then told we would have to wait another hour for. So we said post them and left.

I will never ever be taking my ill child back to no hope I had heard other stories off other parents which hadn't put me off but now I have seen this for myself, I will never ever return I would rather drive another 20mins to a decent hospital where I know my child will get checked over properly and sent home when really ill

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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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