"Hospital feedback."

About: City Hospital (Birmingham)

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I had a total hysterectomy on7/3/13 and was put on ward D27 to start my recovery I was told at my pre op appointment that I would be placed on a advanced recovery programme and should be home by day 3 after my op if everything was ok. So the very next day my catheter, oxygen mask, morphine pump and any other wires I had attached to me where removed I was then asked by the nurse to get off the bed so that I could have my bed changed and I could have a wash. I was then offered no help and was watched whilst I struggled to lift myself off the bed It was absolute agony. The bed was changed a bowl of water was bought to my bed and I was left alone again with no help to wash myself and change my nightwear. After all the effort this took I was put back on oxygen as the nurse had found a problem with my obs. Due to the fact that I was running to the toilet every half an hour my incision was killing me and only once was I offered help to the toilet and back to my bed. That night the ward was short staffed so when I and the other patients needed medication at around 12.30am there was two major incidents and it took till 2.30 -3.00am before the meds and the obs where done as all the staff had to sort out the other problems and we just had to wait in pain it was disgusting treatment. Day two feeling tired and again in agony from having to drag myself off the bed had to go through the bed change and my many visits to the toilet by myself, by this time I was bent double and still no one came to my help. Later in the morning my surgeon came to see me to tell me how the operation had gone and if I am ok and there is no change in my recovery I could go home tomorrow, At around 5pm that day another member of the gynae team came to me introduced herself looked at my notes asked how I was I said I was in pain and really not feeling to good she then just looked at me and said I could go home as there was a bed crisis and they needed my bed. Hadn't she just heard what I had said? I hadn't had any one come to talk to me with regard to my discharge, what happens next, what I could do at home to aid my recovery or even to see if I had any questions all of this I know takes place because I had witnessed it happening that same day to two women that where being properly discharged, they had the physiotherapist visit and there surgeons give them thorough check ups and got answers before they left. All I got was my discharge papers put in my hand and a telephone number to contact if any problems. I make that not even a two day stay and what I found so annoying was that they wanted to kick me out because of a bed crisis when the ward next door was closed and not in use so not much of a bed crisis to me when they have empty wards. 4 weeks on and Im still bitter about my lack of proper care

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Response from City Hospital

I wish you well with your recovery. If you contact me on tobylewis@nhs.net we will investigate your feedback thoroughly. Enhanced recovery is an evidence based programme which does improve outcomes. We make discharge decisions based on clinical need. Bed crisis is not a reason for discharge and I apologise that you were given the impression that played a part in your care. The empty wards you saw were closed due to norovirus based on clinical advice. Toby Lewis, Chief Executive

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