"bad ,rude, rude ,rude, pregnancy ultrasound"

About: Southampton General Hospital

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i was there las week ,i was with my family my husband and my sister in law, i was so happy

like all pregnant lady, well everything was fine till i got in the room, i was waiting in the room for some time and then the ultrasound tech show up she did not told me her name, so i was like ok lets do this, we ask if we can tape the monitor and she said no , so ok, she also told me if i try she will report me because it ilegal and its hospital property so well ok,ok, and then she say to me you not here to have fun you here to see if you baby is a life What?! hello lady its rude, my family was in shock i was so scare ,my doctor never say that to me ,and i told her i think you wrong lady, so well i let it go, i was crying ,and then she start doing the ultrasound ,i really cant see nothing she was not showing me the monitor so i see my baby ,i ask her if i cant see the baby and she say no

so i ask her againg and she tock the monitor with her two hands and moved and show me and say here are you happy now and she move back to her, at the point i was so mad, that lady was rude, and i say well lady look like my baby is so much a live , well she was rude againg making faces with her asistant and staff, well she tock so bad pictures ,and say well this is garbage ,"well lady its not garbage for me" well i ask the lady for her name and she say my name and i say yes and your last name pls , she say if you wanna something better you go to some other place and paid for it, hello we paid for it lady, its call insirance, well i maybe spell bad english and have and accent but i do believe deserve some respect,

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Responses

Response from Southampton General Hospital

Thank you for taking the time to share your poor experience whilst having a scan at this hospital. The staff try really hard to explain procedures and communicate effectively with all our patients. We are sorry to read this was not your experience. We will ensure the matron of the area receives your feedback so she can speak to the staff involved. If you would like to discuss any aspect of your care with a member of the Patient Support Services, please contact us on 02380 796325.

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