"Trauma 1 Understaffing affecting patient care"

About: Royal Cornwall Hospital (Treliske)

Anything else?

In this ward, all the patients are bed bound meaning that they rely heavily on the nursing staff for all their needs. In most cases 2 members of staff are needed to help patients onto bed pans. As a dailly visitor for over a week now, I have seen how under staffed the ward is. Nurses are rushing around with not enough time to care & support the patients properly. Bells cannot be answered promptly because of lack of staff.

Yesterday, the patient's water & bell were out of reach of the patient.

Please increase the number of staff on the ward as a matter of urgency.

You would not be happy if it was your loved one in that ward.

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Responses

Response from Royal Cornwall Hospital (Treliske)

We do take any concerns about standards of care seriously and would ask the writer to get in touch with us so that we can respond directly. Please contact our Patient Advice and Liaison Service on 01872 252793 or email pals.service@rcht.cornwall.nhs.uk

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