"Be prepared to spend a long time waiting to be..."

About: Darlington Memorial Hospital

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If no senior doctor available to sign release form after a patient has been seen and treated you will be kept waiting in a dingy room in the clinical decision unit with other patients (some in extreme pain and vomiting) until one does become available this can I was told take anything up to 12 hours as only one registrar and one consultant is on call at any one time in general surgery to sign releases and they were at this time in the theatre doing operations).

We waited over 3 hours in a room which is far from pleasant,,,it smelled disgusting (was a former six bed ward) the windows were filthy and medical and admin staff have to work there too. Nurse Practioner did his job and junior doctor did hers...unfortunately the system failed there after.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to the Clinical Decisions Unit at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would very much welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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