"The lead up to christmas"

About: The Great Western Hospital

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I was referred to A & E by my GP around the middle of December 2012. with some concerns about a blocked bowel.( This had previously put me in intensive care) I arrived at about 5pm and had to wait in the waiting area with the doors wide open. Of course it was freezing cold. I saw the first Doctor at about 8pm, had a blood test and was sent back to the waiting room. At about midnight I was told that my kidney levels were not right and that I had to stay in and that I needed to be put on a drip to see if my levels would sort themselves out. At 3am I was taken through to the holding rooms and was asked why I was not lying down. I replied that I could not as there was no pillow. The nurse said that he was sorry but there were none anywhere. After a while I was taken to the accute admissons ward and was told by the nurse in charge that they did not havea bed. I then replied that I would go home and come back in the morning for any other test results. She then said that she would find me one. Which she did. This was at about 4am. There were no clothes to change into and was put in bed in my clothes. A different nurse asked why was in for the night and I replied that the Dr wanted to rehydrate me. There was nothing on my notes about it. I was put on a drip shaing with the person in the bed on my left the drip was put in my right hand which meant that I could not move or roll over. Again no pillows so i had to fold up my blanket and sleep in my coat. In the morning we were all given tea and cold toast. Another drip was brought to me and hooked up to a machine but was never switched on. So I was sat for about 4 hours attached to a drip with nothing happening to it. There was no one around to advise of this. At lunch time the food trolley was brought around and they actually ran out of food. This hospital also sent me home with a life threatening illness. and if wasn't for my GP sending me back again.......who knows

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Responses

Response from The Great Western Hospital

Thank you for taking the time to post your comments. I am sorry that the experience you had with us wasn't up to standard. I've spoken to the General Manager for A&E who would like to investigate the situation in more detail. Unfortunately, NHS Choices doesn't provide us with any of your contact details. If you would be able to get in touch with our Customer Service Team, then we will look into this for you. Our customer service team can be contacted on 01793 604031, or by email to pals.team@gwh.nhs.uk

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