"bad treatment"

About: Cheltenham General Hospital

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my mother was admitted to hospital after being diagnosed the day before with .

severe constipation and was in a lot of pain which was quite clear .I am her carer

and she is my mum I care for her 24 hours a day .I spent 7 hours at the hospital

on the sat but was sent home she started screaming again on sunday so after telling at least 4 nurses that we had been in the day before and the diagnoses we were left

in a room with mum making a terrible noise which was very distressing to us after we

finally got some help we asked if we could go home to eat and rest . and asked if they

would keep us informed . and we were sneeringly told they would ring us but they had

no intention of doing so . we only found out in the morning when my husband went in

and we were told then that they do not ring relatives . we were very concerned because

mum has dementia and supranovapalsy means she has trouble even feeding or

doing anything for herself we tried to tell all staff we came into contact with but to

no avail .I went in on the Monday at about 3.30 and she was sat in soaking wet

nightwear and her slippers were full to .on the Tuesday she was sat in the same

nightgown as they put on the day before and her caffeta was swinging under her

leg and she was just slumped in a chair like a rag doll and very uncared for .and

it seemed that not one member of staff was aware of her very special needs

a person with her difficulties deserves better than that

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Response from Cheltenham General Hospital

Many thanks for taking the time to share this feedback with us. I'm very concerned to hear about the experience you and your mother have had in our hospital. I would really like to talk to you about this in more detail so we can try and resolve some of these issues and learn how to improve for the future. Please do call me if you can on 0300 422 5758 / 5779. If I'm not there you can also speak to one of our PALS team on 0800 019 3282 or you can email pals.gloucestershirehospitals@glos.nhs.uk Many thanks again, Tracey Martin - Patient Experience Manager

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