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Outpatient

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"Outpatient"

About: North Tyneside General Hospital

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I recently (March 2013) had an appointment with a heart consultant as part of a screening for a genetic heart problem. I was treated quickly, efficiently and wtih dignity by staff who obviously cared for their patients and who were extreemly busy and understaffed. A very good experience! I had a heart trace and ECG and a lengthy conversation with the consultant - who was excellent at communicating in a clear and non-patronising way.

I'm also a long term patient at the lung function department - I have sleep apnoea. Every time I visit I receive excellent treatment. In fact this morning I called them as I have a problem with my CPAP machine - they offered for me to drop in either today - or tomorrow to fix it. You can't get better than that can you?

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Responses

Response from North Tyneside General Hospital 11 years ago
North Tyneside General Hospital

Submitted on 06/04/2013 at 16:06
Published on nhs.uk on 09/04/2013 at 05:15

Dear Sir / Madam,

Many thanks for your lovely note – it was such a delight to read. I am very glad that you have felt so well supported by our teams .

We know that high quality care will mean very different things to different people – for us, we want to ensure our clinical care is of the highest standard and fundamentally safe for every single patient we see – but we also want to pay a lot of attention to the way that our care is delivered; so that people feel respected and involved in decisions about their care by kind and compassionate staff. It feels like we got this exactly right for you.

We are naturally very proud of our staff . Last year our outpatients rated the conversations held with our doctors as among the very best in the country – so I was delighted to read that your experience with your Cardiologist was just as positive. The responsiveness of our respiratory team is equally worth celebrating – we will ensure your kind words are passed on to all concerned.

Wishing you continued support to maintain good health & thanks once again for getting in touch,

Annie.

Annie Laverty - Director of Patient Experience.

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