"Great emergency treatment, poor after care."
About: Queen's Hospital (Romford) Queen's Hospital (Romford) Romford RM7 0AG
My daughter received very good care after being rushed into the surgical assessment unit. In general, all staff were helpful except one nurse who tried to make me leave despite the fact that my daughter had severe concusssion and had no idea of where she was
Discharge was a nightmare and took over four hours, no discharge papers and not enough medication for the next day,
However, the follow up care has been unsatisfactory with the consultant denying he ever told me and my daughter some very specific information. This upset both my daughter and I greatly. We also felt that he did not actually ask us any information about my daughter's wellbeing especially when she told him that she still has massive memory loss. Highly insensitive.