"A poor experience!"

About: Barnsley Hospital

Anything else?

I was admitted to ward 31 after becoming unwell after recent surgery. I was in a room with 3 other ladies. I did not have a very good experience at all during this stay, it was very disappointing! The food was atrocious, there was hardly anything on the menu i felt I could eat, this was made worse by the fact that I was nauseous all the time. i was given different information about my condition by different people and I felt that the left hand did not know what the right hand was doing! I was asked to provide a urine specimen. I filled the specimen cup and informed the nursing staff several dozen times that it was on my table yet it was not collected for 2 days after which it was no good. this also happened to the lady next to me. All the staff kept saying was "in a minute". I was spoken to very rudely by one member of staff, when I was helping another lady get something out of her bag. I witnessed the same member of staff speaking disrespectfully to several people. I had to help other patients get to the toilet as the nurses were too busy. All in all a terrible experience!

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Responses

Response from Jill Pell, Head of Patient Experience, Barnsley Hospital NHS Foundation Trust

Dear Mrs Greenwell - thank you for this valulable feedback and I am sorry that this was such a negative experience of care for you. Please be assured that your comments will be taken seriously by the Matron and nursing staff and I will share your comments with them and ask them to look into the concerns you have raised. We would really find it helpful to talk to you and to give you feedback when we have investigated things further. Could you please provide us with some contact details - these can be passed to our PALS team on 01226 432430 or via email: barnsleypals@nhs.net.

Thank you for taking the time to share your experience with us.

Jill Pell

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