"Dissatisfied"

About: Darlington Memorial Hospital

Anything else?

My son was admitted to A&E over the weekend.

He had been assaulted and severely punched in the face.

He was left to wait for around 5 hrs as the X-ray department

Was closed till the morning, he received pain relief for which we were

Grateful but really that was that.

Once X-rays had been taken and a double

Fractured jaw has been diagnosed he was told that due to

Lack of resources he would have to makes his own way to the

James Cook Hospital.

He was then let go High on meds as a kite no one from the staff

Assisted him to the awaiting car we organised nor

Was his fractured jaw supported in any way.

Thoroughly disgusted parent also staff at James Cook were

Amazed at the way he had been treated.

Story from NHS Choices

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your son's recent admission to the Accident and Emergency Department at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with his experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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