"Operation - 2012."

About: Bmi - The Chiltern Hospital

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I was an NHS patient in The Chilterns. I drew comfort from the fact it was a private hospital but however I feel that the immediate aftercare was awful. I had a reaction to the anesthetic. I was ringing the bell (not excessively) as I was in pain from my Gallbladder removal and vomiting aswell as scared that this was not normal etc. The nurses were far from prompt and I was left with vomit over me and the table. The paper bowl I was given was used and insufficient. The said soiled table was not cleaned just wiped with tissues, and toast and drinks put on the same table, which I obviously could not touch. My one gown (in 24 hours) was not changed despite several requests. The buzzer was moved out of reach when the staff vacated the room so I could not use it. They had shut the door to the single room so I had to shout which is not my normal character nor did I have the energy. This was my first operation ever and to say I was scared was an understatement. I felt a complete inconvenience and nuisance. The surgeon himself was wonderful and professional in every way, as was the initial nurse who met me on arrival. Such a shame. I would not recommend BMI Chilterns at all. However, It may of been as I was an NHS patient which is wrong on so many levels. The situation has always been on my mind as so uncalled for and unnecessarily nasty.

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Response from Bmi - The Chiltern Hospital

At BMI The Chiltern Hospital, we take all patient feedback seriously with the aim of continuous improvement. Clearly the situation described here does not reflect the level of service that we normally deliver here at BMI The Chiltern Hospital and all our regular audits would suggest that this is not indicative of the care we give. There is no differentiation between the clinical care delivered to both NHS and private patients, and we have many letters of positive feedback from both NHS and private patients. I apologise if this anonymous patient’s experience fell below expectations. Unfortunately it is very difficult to respond in a constructive way because we have not had a direct complaint to investigate, and none of the nurses recall such a situation.

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