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Achilles tendon rupture

Story from nhs.uk

"Achilles tendon rupture"

About: Russells Hall Hospital

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I attended a and e at Russell's hall hospital with a ruptured Achilles tendon which had been diagnosed in Spain I was flown bak to the uk to get treatment after waiting. For hours in a and e I finally saw a doctor who advised me yes it is broken but we can't scan it today being good Friday no one is available we will put you in plaster and will contact you on Tuesday well I waited until 3pm no call so I rang guess what they didn't know anything about it.

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Responses

Response from Russells Hall Hospital 11 years ago
Russells Hall Hospital

Submitted on 15/04/2013 at 18:05
Published on nhs.uk on 16/04/2013 at 05:15

Thank you Adrian for posting your feedback about the care you received in our Accident and Emergency Department. We can only apologise for what appears to be a communication breakdown over your treatment.

We would welcome the opportunity to look into the circumstances of your visit and establish what happened. Please get in touch with our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 if you would like us to look into this for you.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

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