"booking office telephone administrators ..."
About: Royal Cornwall Hospital (Treliske) Royal Cornwall Hospital (Treliske)
Posted by Sarah Mundy (as ),
What I liked
booking office telephone administrators helpful
Coffee shop in departments
Friendly clinical staff
What could be improved
Communication between departments
Time scale (urgent does not equal a 4 month wait as far as I am concerned)
Clarity of what appointment is for
Clarity of which doctor you will see
Medical proof of diagnosis rather than just guess!
Administrative staff needed at department - noone to answer phones led to no appointment, no process of vetting, referrals just sitting on desks, slots being free with noone scheduled in, no clarity of process for patient