"booking office telephone administrators ..."

About: Royal Cornwall Hospital (Treliske)

(as the patient),

What I liked

booking office telephone administrators helpful

Coffee shop in departments

Friendly clinical staff

What could be improved

Communication between departments

Time scale (urgent does not equal a 4 month wait as far as I am concerned)

Clarity of what appointment is for

Clarity of which doctor you will see

Medical proof of diagnosis rather than just guess!

Administrative staff needed at department - noone to answer phones led to no appointment, no process of vetting, referrals just sitting on desks, slots being free with noone scheduled in, no clarity of process for patient

Story from NHS Choices

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