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"My personal matters were discussed by some staff members"

About: East Surrey Hospital / General surgery

(as the patient),

Whilst admitted to Brockham ward in late March, I was made to feel intimidated by certain staff members who I felt were chatting/gossiping about my private/personal matters with other staff members. I believe the 2 staff members in question were warned many times by a concerned staff nurse who was looking after my best interests and was most certainly adhering to hospital policy. I cannot name the 2 staff members who I overheard gossiping about me throughout my stay. I am an alcoholic in recovery and my children are subject to CP plan so I feel vunerable and am already on anti anxiety meds as prescribed by my GP. I would rather not bother going into hospital and suffer the pain I was trying to get rid of than be publicly humiliated like this

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Responses

Response from Bill Kilvington, Assistant Director for Women and Children's, Surrey and Sussex Healthcare NHS Trust 11 years ago
Bill Kilvington
Assistant Director for Women and Children's,
Surrey and Sussex Healthcare NHS Trust
Submitted on 04/04/2013 at 11:07
Published on Care Opinion at 11:32


Dear Habiba,

I am very sorry that you have had such a negative experience on Brockham Ward, this is certainly not the normal standard of care that this nursing team delivers.

I would welcome the opportunity to discuss your concerns so that I can ensure the ward team are aware of your experience and take the necessary steps to prevent this happening again. I will in any case discuss this with the Matron and Nurse in Charge of the ward.

I can be contacted on 01737 231813

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