"Poor care of my father in the CDU"

About: Queen Elizabeth Hospital / Accident and emergency

(as a carer),

My father, in his 90s, was taken to QE accident and emergency after complaining of pain in the ribs after a fall.

Upon being checked he had very low blood pressure 76/30 and was taken almost immediately to a cubicle. It took hours in the A&E before being told he would be admitted to the Clinical Decision Unit (CDU). This is after being told he was going home by one doctor only to be told he would have to remain by another doctor.

I left my father at the CDU at around 8pm and returned with my family at 12 noon the next day. I saw my father with his bottoms off, and laying in his own urine. He was naked from the bottom down and other women and well as men could see.

I pulled the curtains around and removed the wet bed linen and changed him, still no nurse in sight. My father looked severely dehydrated and hadn't eaten anything since the last time I gave him his protein shake at around 2pm, some 22 hours ago. I checked the chart on the side of his bed and could see the nurse had ticked that my father had eaten and all was well.

How disgusting to tick away, and not bother about the patient. I complained to a male nurse but I feel this is something which will continue.

The new QE Hospital may have been built at a cost of several million but the patient care is poor.

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Responses

Response from University Hospitals Birmingham NHS Foundation Trust

Thank you for taking the time to provide feedback on your father’s experience at the Queen Elizabeth Hospital Birmingham.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are really sorry to hear that there were aspects of your father’s experience that did not meet the high standards of care that we aim to provide. The Matron responsible for this area is very keen to talk to you so that she can understand more about what happened and where necessary make changes to improve the experience of other patients.

If you would like to speak to her please make contact via our Patient Advice & Liaison Service (PALS) and they will make the necessary arrangements.

You can contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you again for taking the trouble to post your comments on the Patient Opinion website