"Respiratory follow-up"

About: Chase Farm Hospital

Anything else?

I have been under the care of the Respiratory Department for a while now because of various lung issues. The Registrar who I have seen on a couple of occasions is incredibly helpful and listens to everything I had to say. He worked out a plan with me after discussing the ongoing issues I had with the Consultant (who I'm sorry to say does not seem to want to listen to what I have to say).

I would rather be referred to the Registrar in future as I feel he has my best interests at heart and is definitely patient-friendly.

During my last visit the Consultant seemed to be keen for me to go quickly, that I forgot to ask him about the results of my blood tests and CT scan - he didn't volunteer the information either. My GP is now looking into it for me. For this reason I would give the Department * (one star) only.

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Response from Chase Farm Hospital

As an organisation we are committed from learning from specific issues and from any mistakes we have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide.

Clinics are always Consultant specific and patients may not always be seen by the same medical and nursing staff. If you would prefer to be seen by a specific person this is something that can be discussed but it may not always be possible.

Please contact the Trust on bcfpals@nhs.net if you wish to provide your details and get a more detailed response form the dept manager

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