"My stay in August 2012"

About: Queen Elizabeth The Queen Mother Hospital

Anything else?

I spent two days on the gynaecology ward in August 2012 My operation was on Sunday. The anaesthetist was very cold and actually tried to persuade me to have a block post operatively and seemed annoyed when I said I wanted a PCA. I did not see a doctor post op and was in so much pain I insisted on seeing someone at 4am on the Monday. I was discharged on the Tuesday morning and given Clexane to inject myself. I was not given a sharps box but told to take the used syringes to the chemist (who subsequently refused to take them). The food was absolutely awful. I would not recommend Birchington Ward to anyone. The staff were very busy and I feel for them but they were completely lacking in any empathy and I felt like I was "on a conveyor belt". I can only now face writing about my experience and would hate to be admitted to your hospital again.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust We have made a change

Thank you for providing feedback on the care you received in August of last year. I am sorry that you found staff cold and lacking in empathy this is not what we would expect from our staff.

Please do let me know if you would like to follow this through for you. I can be contacted on Julie.pearce1@nhs.net. Just to let you know that the food service has changed dramatically with a new provider and the feedback we are receiving is very positive.

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Response from Queen Elizabeth The Queen Mother Hospital

We are so sorry to hear of your experience when you were a patient in our hospital and the impact that this has had on you for the future. All of your concerns and feedback will be entered onto our database which is also recorded by area and fedback to the area involved and also the divisional leads for that area so that learning and review can take place. If you would like to discuss your concerns further then please contact the Patient Experience Team at ekh-tr.patientexperienceteam@nhs.net and they will be able to advise you on how to take your concerns further if you so wish. We hope that you are on the road to recovery.