"A thoroughly professional day surgery experience"

Anything else?

Checked in at QE this morning for day surgery and was back home on my sofa before 5pm, very impressed by the planning and arrangements...and even more by all the friendly approachable staff in the ambulatory care ward.

This is a big ward, 75 bays..oddly fortunate to be assigned the last bay which adjoined a loo so couldn't have been better. Male and female areas were totally separate though in theory one ward. But never fear, big wasn't bad as each patient was assigned a key nurse who took us through from start to finish. We went straight to our bays which contained bed, seats, and table..a small space but all consultations took place there in the privacy of curtained screening. Don't forget your phone..on quiet..and something to keep you amused you're waiting. I hadn't realised but it was fine for one friend or relative to come onto the ward until theatre time. Most patients didn't seem to take advantage of this, but for some nervous people it might make all the difference to making them feel happier.

All the staff were as nice as pie so don't worry about anything, they will put all your fears to rest. I have never known such human and friendly anaesthetists who were really willing to tweak things to suit each individual. My plastic surgeon and team were as usual spot on and oozing the expertise that gives you complete confidence.

Having had day surgery twice elsewhere, this was by far the best organised and slick....right down to the timing of jugs of water, then hot drinks and sandwiches or biscuits...discharge papers came in timely fashion too! The staff know exactly what's needed to get day patients through as safely and slickly as possible; we want out and they are geared up to oblige as soon as they can!

Each area of the ward and each bed was thoroughly cleaned between patients and every bed had a gel dispenser in place and Linen was new and immaculate.

I can't think of any criticism at all...well, perhaps a few suggestions for additional pre admission information but really, this is an excellent service. Many thanks to everyone! Keep up the good work.

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Responses

Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you have had such a positive experience. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. Your suggestion regarding additional pre-admission information has also been noted and passed on to the Matron responsible for the area you visited. If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham. Thank you once again for your kind comments.

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