"Worn down by respiratory medicine"
About: The Princess Royal Hospital (Telford) The Princess Royal Hospital (Telford) Telford TF1 6TF
My dad has been admitted many times as an ambulance emergency. Over the last 3 years we have tried without success to understand what his problem is because there seems to be a complete lack of coordinated care, conflicting diagnoses, and confusion regarding his treatment. One says COPD, one says not, another says his oxygen level as low as 88 is dangerously low and he needs to be admitted. One says he should have oxygen at home, another says not. One night recently in AMU dad could not breathe and was frightened when no one responded to his emergency button. A man in the neighbouring bed pressed his button to try to help dad and eventually a nurse turned up. After measuring the oxygen level at 84 her response was to flippantly say 'that's fine for someone with COPD'. The paramedics who are always wonderful are concerned enough to take him to hospital if its 89. During the previous 24 hrs a clot on his lung was mentioned, but no explanation of treatment was forthcoming, then after pressing for more information were told he is being treating for a viral infection. Investigations into a terrible recurring rash seem to have ground to a halt, staff seem to be focussed on fast discharging and on one occasion were heard to say the aim is to "turn them round in 4 hours" as my father was wheeled to the front door into a taxi unable to breathe well enough to walk. Obviously there are some nicer staff but on the whole one is made to feel nothing but a silly inconvenience by staff who are a world away from caring and comforting, and we are completely exhausted with fighting to get some consistent, compassionate care and no longer have any confidence in the diagnoses or treatment.