"Upsetting visit by emergency care practitioner"
About: South Western Ambulance Service NHS Foundation Trust / Out-of-hours general practice South Western Ambulance Service NHS Foundation Trust Out-of-hours general practice Exeter EX2 7HY
Posted by Ms Nolan (as ),
The emergency care practitioner (ECP) responded to a call at the residential home to see a resident who had fallen and bumped her head.
The hospital form was not there for the client and the staff member had to write one up from the information in the resident's care plan. The ECP reacted very angrily to this, making the shift leader feel so intimidated that she called her manager at 1:38 am for help.
The ECP was very abrupt, starting the conversation with "I don't want an argument at 2 o'clock in the morning" and went on to complain that the information was not available in the manner they were expecting and kept repeating that they were going to report us to CQC and DCC and they would be 'crawling all over us'.
The staff member rang you back at 2:26am upset and confirmed that the ECP was threatening to report us.