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Care Opinion

I am not very happy with the service.

Posted By Harbour932

"I am not very happy with the service."

About: HMP Stocken / Primary care

(as the patient),

I wrote an application so I could see the triage nurse, as I wanted some cream and T-Gel.

The nurse prescribed these items for me and then I waited four days. Then we went to the hatch where we collect our medications. They didn't have the items I was prescribed.

I then had to put in a new application and go through the procedure again; I am still waiting.

I am not very happy with the service.

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Responses

Response from Suzanne Aitken, Deputy Head of Communications, Communications, Nottinghamshire Healthcare NHS Foundation Trust 11 years ago
Suzanne Aitken
Deputy Head of Communications, Communications,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 28/03/2013 at 09:41
Published on Care Opinion at 10:09

Hi

I am very sorry to hear you are not happy with the service you have received. I will ask Graham the Clinical Matron to respond to you as soon as possible.

Kind regards

Suzanne

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Response from Graham McCrindle, Clinical Matron, HMP Stocken, Nottinghamshire Healthcare NHS Trust 11 years ago
Graham McCrindle
Clinical Matron, HMP Stocken,
Nottinghamshire Healthcare NHS Trust

Submitted on 28/03/2013 at 13:42
Published on Care Opinion at 13:54

I am sorry to hear that you have been in the position of having to wait for your medication etc.

This situation can be explained in part as we are not a pharmacy that holds medical stock.

Our prescriptions are fulfilled by a supplying pharmacy and delivered to us.

If your prescription is done during the week it can take up to 3 days usually for the stock to arrive.

If ordered on a Friday it may take longer due to the weekend.

In response to delays, I have asked for our supplying pharmacy to examine whether there is an option for us to keep a greater amount of medication on our stock levels to stop this situation arising.

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