"Waiting time"

About: Bassetlaw Hospital

Anything else?

My wife and I took my mother in law to A@E ,she is 72 yrs old and fell breaking her leg/ankle, when we arrived it was not busy. We spent roughly 7 hours waiting to get her treated, when asking after 3 hours why was it taking so long we were told it was very busy, we counted 6 people before us , if that's busy god help if there ever is a real disaster around Worksop ,there was far to many admin staff drinking tea and chatting on what they had done at weekend or going to do!.the reception at A@E was like a coffe shop. Not happy to say the least on our NHS!, get rid of the suits and admin staff and get back to basics and employ more nurses and doctors ....

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Responses

Response from Doncaster and Bassetlaw Hospitals NHS Foundation Trust We have made a change

We are sorry that your mother-in-law and you had such a long wait and appreciate that this must have been frustrating. The Emergency Department can often be very busy even at times when it seems there aren't many people in the waiting room. That's because the most seriously ill patients will usually have been brought in by ambulance or referred by their GPs, rather than entering through the waiting area. Staff can be very busy with patients in the 'majors' and 'resus' areas.

We have reviewed the doctors' rota since your mother-in-law's visit so that we have more senior cover until midnight, which should assist us in reducing waiting times.

We have also been piloting a scheme with nurse practitioners working together in minor injuries to reduce waits, as well as benefiting the quality of care. There has been a significant reduction in waiting times recently, but please accept our apologies again for having such a long wait when you visited in March.

Response from Bassetlaw Hospital

We are sorry that your mother-in-law and you had such a long wait and appreciate that this must have been frustrating. The Emergency Department can often be very busy even at times when it seems there aren't many people in the waiting room. That's because the most seriously ill patients will usually have been brought in by ambulance or referred by their GPs, rather than entering through the waiting area. Staff can be very busy with patients in the 'majors' and 'resus' areas. We have reviewed the doctors' rota since your mother-in-law's visit so that we have more senior cover until midnight, which should assist us in reducing waiting times. We have also been piloting a scheme with nurse practitioners working together in minor injuries to reduce waits, as well as benefiting the quality of care. There has been a significant reduction in waiting times recently, but please accept our apologies again for having such a long wait when you visited in March.

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