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calling

Story from nhs.uk

"calling"

About: Northern General Hospital

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Having called to be connected to a Northern General hospital department the call Was put through it rings around 12 times before going back to the operator. This happened 13 times effectively shes just bouncing the call back. Not at any time did she come back to the caller to asses the callers intent identity or offer an alternative to pass information to this department. Bouncing the call back in the hope the caller will ring off is not tantamount to offering a quality service to patients and staff alike. Its not even about going that extra mile or taking ownership of a challenge its simply about doing your job.

The popularity and trust for the NHS is at an all time low its a pity when so many good people do a fantastic job and do go that extra mile without hesitation or thought, dying

breed what a shame.

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust 11 years ago
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 27/03/2013 at 15:56
Published on Care Opinion at 17:06

Thank you for taking the time to contact us regarding the problems you have experienced in getting through on the telephone to Northern General Hoapital and I apologise for the difficulties in the system.

If you would like to make a complaint and you can do this by contacting our Patient Services Team on 0114 271 2400 or pst.nhs.uk and they will be happy to take details from you. Will will then investigate and respond back to you with our findings.

Response from Northern General Hospital 10 years ago
Northern General Hospital

Submitted on 02/07/2013 at 12:43
Published on nhs.uk on 03/07/2013 at 04:00

Thank you for taking the time to give us your comments on trying to get through to the A&E department and I am sorry you did not feel the standard of care was of the high quality we would expect for our patients. If you would like us to investigate your concerns further please do contact our Patient Services Team on 0114 271 2400 or PST@sth.nhs.uk and they will be happy to take further details

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