About: Northern General Hospital Northern General Hospital Sheffield S5 7AU
Having called to be connected to a Northern General hospital department the call Was put through it rings around 12 times before going back to the operator. This happened 13 times effectively shes just bouncing the call back. Not at any time did she come back to the caller to asses the callers intent identity or offer an alternative to pass information to this department. Bouncing the call back in the hope the caller will ring off is not tantamount to offering a quality service to patients and staff alike. Its not even about going that extra mile or taking ownership of a challenge its simply about doing your job.
The popularity and trust for the NHS is at an all time low its a pity when so many good people do a fantastic job and do go that extra mile without hesitation or thought, dying
breed what a shame.