"Poor and uncaring service"

About: Bridgwater Hospital

Anything else?

I had to take a trip to bridgwater hospital as I has suspected I had broken my toe. I seen a nurse who advised me to come back in a few days time if I was still unable to walk. This nurse was very nice and I felt very well looked after, however on my second visit I did not have such a nice experience.

I was called into the examination room where I had to hop to (the male nurse did not offer me any help) he told me to take a seat pointed to my toe which had been strapped up by the previous nurse and said "take that off" due to the pain I was in it took me a while to do so to which he kept huffing and puffing at me! He was very rude and made me feel like I was making a fuss out of nothing. He finally sent me for an X-ray to which again I had to hop down to, no help was offered. After a long wait I was finally called and told by this nurse that I had broken two of my toes. He then strapped my toes up in the most rushed mannor not caring about the obvious pain I was in. I was working in the community at the time as a nurse and asked him whether I got a sick note from him or my Gp as wouldn't be able to walk let alone drive. He stated I would be fine and refused to discuss the matter further! My Gp signed me off for two weeks! Very disappointing, would go to musgrove park hospital straight away if I ever needed hospital treatment again! Would not recommend this hospital!

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Responses

Response from Karen Howard-Grenville, PALS, Somerset Partnership NHS Foundation Trust

Dear Annonymous

Please accept my apologies for the delay in responding to your posting of 3 months ago.

I have contacted the manager of MIU services, and as soon as your issue has been looked into, I will post a further response on this site.

In the meantime should you wish to discuss in more detail, please contact Karen at the PALS service on 01278 432120

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Response from Karen Howard-Grenville, PALS, Somerset Partnership NHS Foundation Trust

Dear Anononymous

Firstly may I thank you for your patience whilst the following response was provided.

'The minor injury and urgent care service at Bridgwater Community Hospital is the busiest unit in Somerset. The patient turnaround time is on average 50% faster than emergency departments for patients with minor injuries and illness, the clinical outcomes are comparable.

We are sorry if you felt that the assessment and treatment of your broken toe was rushed, and despite the activity in this particular the unit, the aim is always to provide patient focussed care in a timely manner. Sadly on this occasion it sounds like your expectations were left wanting'.

Once again may we apologise for your less than positive experience, and if you wish to discuss this further, please contact Karen Howard-Grenville, Patient Advice and Liaison Service, (PALS), on 01278 432120

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