"Horrible service"

About: Newham General Hospital

Anything else?

I was in early labour,my water broke on Thursday and came to Newham general hospital. A doctor checked my vaginal area and said that it was just discharge and sent me home. I was told that tests would be conducted and I would be notified what was wrong in a week but if the leaking continued to come back in. I also had an infection but was given no antibiotics on this first day. The next morning I returned to the hospital because the leaking continued. I waited for 4 hours to be seen by a doctor. It turned out to be the same doctor that I had seen the day before. He asked me 'have I not seen you before?' I stated that I was there yesterday but the leaking had continued so i came back as told. He then proceeded to tell me that my baby was not 24 weeks as yet and because of that there was nothing he could do for me. He stated that if I was 24 weeks pregnant I would be allowed to get steroids but because I was only 22 weeks and 6 days his hands were tied (these were his exact words.) I was admitted to the hospital anyways because I had a fluctuating fever and placed on antibiotics to treat the very bad infection I found out I had. I was never checked to see whether I was in labour or if my cervix was opening. I began experiencing pains that same Friday and was told it was because of the urine infection.These pains kept getting worse and I was given pain killers. The baby's heartbeat was checked regularly with a dopler device but not the other machine. My fever and pressure were checked but not my cervix. The service was lacking. As a first time mother I had no idea what was happening and the midwives were not as informative as I expected them to be. In fact some of them were very brash. i was given paracetamol for my pain and then codene. ON Saturday 26 January 2013 at 11:20pm a midwife came to check my baby's heartbeat and I was still in intense pain and still being told that it was due to the urine infection. I asked to use the toilet before she checked me and my son was born in the toilet. I feel that I was not properly monitored for the time that I was in the hospital. As a first time parent I expected more care to be taken in dealing with me. The staff were at times discourteous and insensitive and I ended with a major loss. I am disappointed in the service I received at Newham General Hospital and feel that someone needs to be accountable for what has happened. I did every thing I could as a parent to ensure I was where I needed to be, yet the people who were meant to protect me and care for me, treated me badly. The after care service has been no better and I have been the one chasing the hospital about funeral times and everything else. I feel angry, and disappointed and let down by a service that is meant to be about the best patient care

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