"Poor service from this hospital"
About: North Tyneside General Hospital North Tyneside General Hospital North Shields NE29 8NH
Posted by Mr D
My Father was admitted the this hospital on new years eve 2012. It was 4 days later when I was able to visit him. On my arrival to the ward, I found him crying bitterly and in sone considerable pain. The staff had pulled his curtain around his bed and just left him crying. The pain had started at 4.30 and it was 7.35 when i arrived on the ward. When I asked him why his was crying, he told me the staff would not give him his pain killers which his GP had prescribed him because it was against PCT policy to administer those drugs. I went home and brought in his drugs for him and they were then given to him. The following night I arrived to find his hands and wrists virtually bleeding as he had rubbed them all day due to an itch and not once did any member of staff ask him about his condition or treat it until I kicked off. E45 cream was them given to him. Staff on this ward have a duty to nurse and look after patients and clearly was not done in my Fathers case. I made an official complaint on the Monday 8th January and I am still waiting for the date of the meeting with complaints dept. Is this because of a huge backlog of them I wonder?