"My treatment after being diagnosed with Type 1 diabetes"

About: Western General Hospital / General Medicine

(as the patient),

After a blood test by my GP, Dr Garner at Moira Park Surgery during a routine visit on the morning in February 2013 I was called back to the surgery that evening by Dr Mitchell of the practice as my blood glucose levels were extremely high (30+) she arranged there and then that the following morning I would attend the Metabolic Unit at the Western General Hospital where I would see Dr Anna Dover.

At the hospital I received excellent attention and had all numerous tests done, there were no delays or hanging around. Results from blood tests were back in under an hour and a treatment plan was devised and agreed with me. The information I needed was given to me in a way I totally understood by Dr Dover and specialist diabetes nurse Jacqui Charlton and the probable reason for the onset explained. It was also explained that it was unusual for someone of my age to get Type 1 without having had any previous history of diabetes. I left the hospital with everything I needed.

The follow up treatment has been excellent with several visits to ensure my blood glucose levels were reducing to an acceptable level. I have also received regular phone calls from staff at the unit to ensure I was coping well.

Everyone from GP's, Consultants, Nurses, Ophthalmologist, Lab Staff and Receptionists all deserve praise for the way my treatment was delivered.

An obviously stressful time was made as easy as possible by the dedicated health professionals involved.

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Responses

Response from Stuart Wilson, Director of Communications and Public Affairs, NHS Lothian

Thank you very much for taking time to give us feedback on your experience with the Western General Hospital. I am pleased to see that it has been a positive one and that you received good care and attention from our staff. Patient care is, of course, our top priority and it is good to have feedback that demonstrates that commitment.

I wish you well for the future and hope we can continue to provide a high standard of care for you, if required.

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