"A tale of two hospitals"

About: Countess Of Chester Hospital / Older people's healthcare Ysbyty Maelor Wrexham

(as a relative),

I presently have a father in the Countess who has been admitted five times since last July and he's still no further on in his treatment he's treated for the immediate problem then discharged "to be seen in outpatients".

The root cause to his problems have never been investigated and you are constantly made to feel "rushed" into getting better and that they have no time for you, terrible treatment at times.

I also currently have my mother in Wrexham hospital and it's such a contrast. Staff have time for you, they'll talk on the phone or pass messages on, they make everyone in the family feel involved.

Consultants are always available and come to wards when requested unlike Chester, where we waited 3 weeks for a urologist.

We always joke when we've visited mum then go off to visit dad that were going on to the "3rd world hospital now" and that's worrying, it's always so stressful dealing with staff in Chester.

You never feel like that at the Maelor and I've dealt with both hospitals many many times in the past ten years.

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Response from Countess Of Chester Hospital

Dear Sir / Madam, We take all patient feedback very seriously and therefore we will use your comments to see what we are doing wrong. Please be assured that your comments have been shared with our Director of Nursing & Quality as well as staff in our Outpatients Department. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have been required to make as a result of your comments. The Patient Experience Team

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