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Well done Dermatology!!

Story from nhs.uk

"Well done Dermatology!!"

About: William Harvey Hospital (Ashford)

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The doctor was professional, friendly and reassuring. I was quickly referred to a specialist nurse and hca. Completely painless removal of stuff for biopsy and plenty of stitching. Great humour and professionalism which made the whole thing a good experience. Well done to you all.

David Ball

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 11 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 25/03/2013 at 23:43
Published on Care Opinion on 26/03/2013 at 10:37

Dear Mr Ball, thank you very much for taking the time to provide us with great feedback. We are always really pleased to hear when staff have provided a safe, efficient service with a smile and good humour.

Hope you continue to recover from the procedure.

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Response from William Harvey Hospital (Ashford) 11 years ago
William Harvey Hospital (Ashford)

Submitted on 17/04/2013 at 10:26
Published on nhs.uk on 18/04/2013 at 05:15

Thank you for your very positive feedback this is important to all staff and is a powerful learning tool. We will feedback your comments to the team invovled in your care and we hope that you are recovering well.

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