"Modern clean hospital. Nice views ..."

What I liked

Modern clean hospital. Nice views of surrounding countryside. I was seen quite quickly in A/E. Staff were polite, friendly and professional. It was clear that staff were listening to me when I gave them information. Nursing and medical care was excellent.

What could be improved

Although transferred from A/E to the ward quite quickly, I was disappointed that I had to stay on a trolley in a bay, without a call bell, for up to 18 hours. Not very comfortable. This was no doubt an effort to increase capacity - it was possible to fit 8 trollies into a 6 bed bay - but at the cost of patient discomfort and potential pressure sore development. The nurses were very attentive and hard-working but I felt that this "cram as many in as possible policy" detracted from the care that they were able to give. A minor irritant was that the ward staff didn't seem to know which patients they had on the ward. More than one of my friends were told I was not a patient on the ward, when I most certainly was, and a porter who had come to take me for an investigation was told at least twice that I was not there either. Fortunately he persevered and found me on his third visit to the ward.