"Eye don't believe it"

About: Cheltenham General Hospital

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Got what turned out to be a metal file in my eye on Monday the 18th of march.

The last time I visited any hospital or surgery was 10 years ago when I got superglue in the same eye. I was at the hospital for 9 hours that time.

I didn't got into A&E on the Monday because my eye was bearable and I knew it was likely to be a long wait. I did not have time to sit in a waiting room for half a day and was hoping it might sort itself out.

On Wednesday my colleges convinced me to go into A&E. I arrived at 3:15am (I work nightshifts). I can't fault any of the staff, both receptionists were friendly. The nurse slightly less so but still fine. After seing the nurse she informed me there was a long wait of 3.5 to 4 hours maximum, I asked if it was a bad time and was there a good time to come back. She did say 6 am would be better, my bedtime is 7:30 am so I didn't want to do that.

So I waited, looked at the gloshospitals A&E waiting times and considered driving to Stroud for a 15 min waiting time. I decided not to and 4 hours went past. when i was not called in at that point I just had a gut feeling I was not going to get to see a doctor until the day shift started. I was correct and I was not called in until 8:30 am, 5.25 hr wait.

The doctor was nice , very apologetic. She obviously not an eye specialist and with my foreign body being so small I was not really expecting it to be sorted out immediately. She phoned the eye specialist and managed to get me an appointment in the eyeford ward at the exact time I needed it at (I had been awake for 20 hours at this point and desperately wanted to sleep). I leaft A&E at 9:30 . 6.25 hrs after going in.

I got some sleep and returned to the eyeford ward at 4:30pm, waited 30min before seing doctor who was again very nice. She skilfully picked out the tiny metal file in a few min. That was it, I was back off to work again. Close to the amount of time with previous eye problem spent.

I got what I expected yeaterday. Was it good enough? I don't think so. Could probably do with another nightshift doctor or atleast a nurse who can make appointments to return if it is something like this.

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Response from Cheltenham General Hospital

I'm sorry you had to wait for treatment in our A&E department at Cheltenham General Hospital. Our emergency departments are busy places and we understand that waiting for care can be frustrating. We do encourage non-emergency patients to check our live web page as you did before coming to hospital, as the wait is often shorter in one of the county's Minor Injuries Units. Thank you very much for taking the time to share your feedback with us - we will ensure your comments are shared with the teams involved with your care.

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