"orthapedic nightmare"

About: Medway Maritime Hospital

Anything else?

6 years ago my husband was sent to hospital with pain in his ankle joint he was given insoles and told it could take a year to sort then after a year sent back to pain clinic and referred to consultant they suggested ankle specialist instead he was sent to vascular surgeon to check stent was working it was then a back specialist twice eventually referred to the ankle specialist it took months for it to be transferred as the file had to be signed from one with referral to other then pinning the Secretary down to get appointment was a daily nightmare resulting in myself contacting management one more than one occasion. Eventually an appointment and instruction from consultant to operate day ward 3 times my husband was called up and they said his blood pressure was too high so could not attend pre booked day case the last time they said his blood pressure was 280 over something but he had been to drs and checked on way home and it was no where near it so phone Secretary who informed me he was now off list to have surgery .then I phoned head nurse who informed me he should have been booked in main theatre from start so back to Secretary 12 week wait requested confirmation of this by email booked in Alexandra same consultant day case nothing wrong with blood pressure levels all done In 1 week six bloody painful years my husband endured medway hospital wasting time money and resources sending him painfully round in circles .that is mental and physical cruelty I will sit on your committee and show your staff how to run a business based on not wasting taxpayers money or making patients suffer for unreasonable amounts of time it's shambollic wasteful disrespectful to patients needs and needs a dam good clear out of dead wood staff not pulling their weight also please do not tell patients they are putting the nhs under strain by being overweight please project the image from within your own establishment or offer more help in public relationships to encourage not criticise .people in glasshouses comes to mind

Yet again let down .

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Responses

Response from Medway Maritime Hospital

We are very sorry to hear your frustrations with using some of the Trust's services and this certainly is not the standard of care or communication we want to provide. To look into the matter in more depth, we would need more information from you. If you feel you would like to discuss this further, please do not hesitate to get in touch with one of us. Thank you for taking the time to provide your feedback and to bring this matter to our attention. Your comment has been passed onto the relevant teams. Stephanie Parrick Service Manager stephanie.parrick@medway.nhs.uk Benn Best Operational Manager – Orthopaedics Benn.best@medway.nhs.uk

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