"A&E"

About: Good Hope Hospital

Anything else?

My partner was sent as an "urgent" case from srp,he was having chest pain and they told us at srp it was unstable angina. On a Friday night & you have the usual drunks coming in! Ambulances backed up & waiting on corridors,a small waiting area within the unit that was just littered with rubbish.we waited 7 1/2hrs & wasnt seen by 1dr! A nurse took an ecg & that was it,5hrs later we said the pain was getting worse & to that dhe said she would sort medication out......never arrived! What was very upsetting was my partner is a prison officer& had just done a 14hr shift,he also had a brain tumor removed of the base of his brain.he was very tired and very uncomfortable,the annoying thing was a young drunk came in,he played up for staff,swearing but yet said "oh he needs a rest" found him a cubicle to sleep in! I am also a nurse and had worked a shift that day & still in uniform. Icwas utterly appauled by what i saw & experienced.in the end my partner walked out without being treated.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

  • {{helpful}} of {{total()}} people think this response is helpful