"Day Surgery Unit"

About: Hexham General Hospital

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Special thanks to all staff on the day surgery unit following my knee operation today. From the check in desk through to nurses, theatre staff etc I was treated with the utmost respect. Special thanks to my nurse Alison Steadman for looking after me so well.

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Response from Hexham General Hospital

Dear Sir / Madam.

I hope you are recovering well. That’s a very painful op you’ve had, so I hope your knee is healing as it should and that your medication is helping!

Thank you so much for taking the time to send us your kind comments about the service you received at Hexham. We are delighted that you found your care throughout your visit to be so good. Kind, consistent, high quality care from every member of the team is exactly what we want for all our patients.

I am particularly delighted that the respectful attitudes of the team and the dignity you were shown had such an impact. Your thoughtful words and feedback will make such a difference to the team – we will of course ensure your note is passed on, including a special word of thanks to Alison.

With best wishes for a swift recovery,

Annie.

Annie Laverty

Director of Patient Experience

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