"Clinic 4 at Royal Shrewsbury"

About: Royal Shrewsbury Hospital / Ear, Nose and Throat

(as the patient),

After visiting my doctor I was quickly contacted by TRAQS who offered me a choice of three hospitals. I chose the Royal Shrewsbury Hospital for a 9. 30 appointment at the beginning of February. I arrived at 9, was seen as 9. 10 and out by 9. 20. I saw mr Ahsan and given a thorough examination with a positive result. The whole experience was fast, efficient and in fact faultless. Thank you very much.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to give TRAQS some feedback following your recent referral.

Such a positive story of a referral where the process has worked as it is intended to from beginning to end. Thank you for taking the time to share your experience with us.

All feedback is appreciated by the TRAQS team as it helps us to develop the service further for the benefit of the patients within the Telford and Wrekin area.

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Response from Patient Services Officer, Shrewsbury and Telford Hospital NHS Trust

Thank you for taking time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital.

Your kind comments have been sent to the Manager of the Outpatients Department, this will then be shared with staff involved.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website.