"Brilliant plastic surgeon providing ..."

About: Salisbury District Hospital

(as the patient),

What I liked

Brilliant plastic surgeon providing world- class care and technical expertise.

What could be improved

Surgical excellence badly let down, with rare exceptions, by overall poor nursing care lacking in compassion and efficiency. Aspects of my nursing care put my health and welfare and the surgical outcome of a 9 hour procedure at serious risk. These very serious lapses were not correctly or adequately managed in my view and the complaints procedure was generally poorly and ineffectively handled. The response was to excuse the very serious lapses rather than investigate thoroughly and take appropriate action. Hygiene on the ward was poor and the food and hotel services were also poor. I would be terrified of readmission to this hospital based upon my experiences and the lack of genuine concern and effective action following my complaint.

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Response from Salisbury District Hospital

We are sorry that you do not feel we handled your complaint effectively. We would be happy to meet with you at a time and place of your choosing to discuss your ongoing concerns. We genuinely do aim to learn from complaints about the Trust, and have found that much can be gained from open and honest discussion.

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