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I had an appointment at 9.00 this AM but due to an accident on the A2 was stuck in traffic. I tried unsuccessfully by mobile to contact the appointments office I was queue position 1 for 30 minutes and eventually gave up. Since coming home I have tried three more times to apologise and reschedule holding on each time for at least 30 minutes and moving up the queue but not actually getting an answer. I am now going to contact the ophthalmic Secretary's number. If management are reading this please sort this problem out as it appears to have been happening for some time and please do not send me a sarcastic letter re non attendance when there is no access for people to cancel or reschedule appointments.

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Response from Queen Mary's Hospital Sidcup 11 years ago
Queen Mary's Hospital Sidcup

Submitted on 25/03/2013 at 12:23
Published on nhs.uk at 23:33

I am very sorry that you had problems telephoning our ophthalmology department. We are aware of this problem, as are the managers of the department, who are working to find a solution to ensure better telephone access. Unfortunately it is possible that you will receive a letter from the Trust about non-attendance as these are automatically generated - we do not have access to your details via this NHS Choices website so I cannot update your information.

As well as the number on your appointment card, you can also try the following contact numbers. Please do hold on as it may still take time for these phones to be answered.

'Hot desk' managed by secretaries/typist: 0208 302 2678 ext 4540

'Rapid Access Unit': 0208 302 2678 ext 4295

The current number in the main reception is: 0208 302 2678 ext 5450

You can also contact our PALs department who should be able to help rearrange appointments and get in touch with the department for you. They can be contacted on: Tel: 020 8308 5449 Email: slh-tr.qm-pals@nhs.net

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