"Unhappy with care and communication"
About: William Harvey Hospital / Accident and emergency William Harvey Hospital Accident and emergency Ashford TN24 0LZ
Posted by 21teesway (as ),
I was on a coach awaiting a ferry at Dover.
I apparently had some some sort of seizure and I passed out.
The next thing I remember was being in the ambulance. The paramedics were brilliant. I was rushed to the the William Harvey hospital. Thereafter the patient care went downhill.
I was admitted to the hospital and waited on a trolley for 7 hours before being seen. When eventually I was seen by a doctor (fortunately with my wife with me to explain the circumstances) the staff admitted that they couldn't find (or had lost) the paramedic's records (which were fundamental).
The staff seemed unconcerned and didn't care and they were never found.
By midnight I was transferred to some other ward with various tests undertaken. No explanation to me as to what was happening.
The next day I was again subjected to numerous tests without any explanation as to what may be the problem. I was attended by four doctors during my stay in the hospital. Everytime I had to explain the circumstance of why I was in the hospital. The doctors obviously don't communicate with each other.
After all the tests (which proved to be satisfactory) I asked if I could undertake any further investigation through my local GP and hospital (6 hours drive away).
This was agreed and a discharge notice was prepared after a number of hours. There were many inaccuracies in it as though it been rushed out without consultation between the doctors concerned.
The staff were mainly trainees (it is a teaching hospital) and did not appear to have adequate supervision and guidance.
In the discharge notice, it stated that my GP should arrange a CT head scan and an appointment with a neurologist. Why was that scan not done when I was in the hospital when another CT scan was done? My home GP couldn't believe it.
I was pleased to get away from William Harvey.